Orientation

MARRIOTT ORIENTATION


What we did yesterday at the Albany Marriott was had are orientation. The general manager Tom Olsen gave us the orientation which was in Salon-D there we had gotten are time cards for clocking in and out, also we got our name tags and small booklet that is handed out to every employee which is called The Basics which just gives you basic tips for being the best employee you can be. We were also introduced also to the head managers of the different departments. These departments were food and beverage, accounting, Executive Chef, Sales and Marketing, Front Office.. They each described their individual departments and how they work together to make the Albany Marriott get up and running everyday like it does. They also told us how the hospitality industry works and how “you can’t be taught to put on a smile or be friendly.” (Tom Olsen) These are just good people skills and they can’t be taught you just have to have that type of talent and patience. Tom Olsen also said he could teach us “how to type on the computer and count money.” Another thing is that the managers of the different departments all told us how they started out at the bottom and they worked hard and they all got to the top of their department so it was interesting how they all are very hard workers and really care about their jobs. We were also taught about L.E.A.R.N. which stands for Listen, Empathize, Apologize, React to resolve, and Notify. This was a technique used throughout the hotel which is a tool for dealing with everyday guests. One line that was taught to us to use at the Marriott was “Enjoy Your Stay” which was said throughout the introduction movie we had watched in the beginning of our orientation.