Wednesday, October 22, 2008
Jimmie The Houseman
Yesterday we went to the Marriott and we went into the banquet hall and christy showed us how the banquets are set up. After that Shante, Nick, Zylia, and I all got to choose to go with Jimmie the Houseman and banquet director. Jimmie then took us and showed us the beo board which had all of the functions for the day and Jimmie showed all of us how the beo board had his schedule for the day and what is duties for the day were. After he had showed us the duties we went down to Salon's A,C, and F where we all had to "refresh the room" which involved taking all the open water bottles that were on the tables out of the room and put new cold ones on the tables. Also we had to pick up all the garbage and fix the chairs where the edge of the seats have to line up with the edge of the table.
Wednesday, October 15, 2008
Oopps I missed class
Yesterday we went to the Marriott but I didn't go but my fellow classmates did this took a tour of the banquet hall. Then they washed forks and knifes and they also folded napkins. They learned that housekeeping doesn't do public cleaning areas. All the rooms open up to hold 1500 people. Also they have to split tips with their partner. They also learned that if someone smokes in the building they have to pay $250 for smoking in a non-smoking area. Another thing is if a customer has a banquet set up and decides to change it then they have to pay a fee of $250 for the late change.
Orientation
MARRIOTT ORIENTATION
What we did yesterday at the Albany Marriott was had are orientation. The general manager Tom Olsen gave us the orientation which was in Salon-D there we had gotten are time cards for clocking in and out, also we got our name tags and small booklet that is handed out to every employee which is called The Basics which just gives you basic tips for being the best employee you can be. We were also introduced also to the head managers of the different departments. These departments were food and beverage, accounting, Executive Chef, Sales and Marketing, Front Office.. They each described their individual departments and how they work together to make the Albany Marriott get up and running everyday like it does. They also told us how the hospitality industry works and how “you can’t be taught to put on a smile or be friendly.” (Tom Olsen) These are just good people skills and they can’t be taught you just have to have that type of talent and patience. Tom Olsen also said he could teach us “how to type on the computer and count money.” Another thing is that the managers of the different departments all told us how they started out at the bottom and they worked hard and they all got to the top of their department so it was interesting how they all are very hard workers and really care about their jobs. We were also taught about L.E.A.R.N. which stands for Listen, Empathize, Apologize, React to resolve, and Notify. This was a technique used throughout the hotel which is a tool for dealing with everyday guests. One line that was taught to us to use at the Marriott was “Enjoy Your Stay” which was said throughout the introduction movie we had watched in the beginning of our orientation.
What we did yesterday at the Albany Marriott was had are orientation. The general manager Tom Olsen gave us the orientation which was in Salon-D there we had gotten are time cards for clocking in and out, also we got our name tags and small booklet that is handed out to every employee which is called The Basics which just gives you basic tips for being the best employee you can be. We were also introduced also to the head managers of the different departments. These departments were food and beverage, accounting, Executive Chef, Sales and Marketing, Front Office.. They each described their individual departments and how they work together to make the Albany Marriott get up and running everyday like it does. They also told us how the hospitality industry works and how “you can’t be taught to put on a smile or be friendly.” (Tom Olsen) These are just good people skills and they can’t be taught you just have to have that type of talent and patience. Tom Olsen also said he could teach us “how to type on the computer and count money.” Another thing is that the managers of the different departments all told us how they started out at the bottom and they worked hard and they all got to the top of their department so it was interesting how they all are very hard workers and really care about their jobs. We were also taught about L.E.A.R.N. which stands for Listen, Empathize, Apologize, React to resolve, and Notify. This was a technique used throughout the hotel which is a tool for dealing with everyday guests. One line that was taught to us to use at the Marriott was “Enjoy Your Stay” which was said throughout the introduction movie we had watched in the beginning of our orientation.
Intro
My Name is Salvatore Albanese I am 17 years old, I goto Capital Region Career and Technical School for Lodging Management. My home school is Voorheesville High School. This is to report clinical information about Lodging Management.
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